airZain Terms & Conditions


1.     Introduction

1.     These terms and conditions shall govern your use of our website.

2.     By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

3.     If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

4.     You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

5.     Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

2.     Credit

1.     This document was created using a template from SEQ Legal.

3.     Copyright notice

1.     Copyright (c) 2023, ShamsMark Group UK Ltd.

2.     Subject to the express provisions of these terms and conditions:

A.      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

B.       all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4.     Licence to use website.

1.     You may:

A.      view pages from our website in a web browser;

B.       download pages from our website for caching in a web browser;

C.      print pages from our website;

D.      stream audio and video files from our website; and

E.       use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

2.     Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.     You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

4.     Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

5.     Unless you own or control the relevant rights in the material, you must not:

A.      republish material from our website (including republication on another website);

B.       sell, rent or sub-license material from our website;

C.      show any material from our website in public;

D.      exploit material from our website for a commercial purpose; or

E.       redistribute material from our website.

6.     Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.

7.     We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5.     Acceptable use

1.     You must not:

A.      use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

B.       use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

C.      use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

D.      conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

E.       access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

F.       violate the directives set out in the robots.txt file for our website; or

G.      use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

2.     You must not use data collected from our website to contact individuals, companies or other persons or entities.

3.     You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete, and non-misleading.

6.     Registration and accounts

1.     You may register for an account with our website by completing and submitting the account registration form on our website and clicking on the verification link in the email that the website will send to you.

2.     You must not allow any other person to use your account to access the website.

3.     You must notify us in writing immediately if you become aware of any unauthorised use of your account.

4.     You must not use any other person's account to access the website unless you have that person's express permission to do so.

7.     User login details

1.     If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.

2.     Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

3.     You must keep your password confidential.

4.     You must notify us in writing immediately if you become aware of any disclosure of your password.

5.     You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8.     Cancellation and suspension of account

1.     We may:

A.      suspend your account;

B.       cancel your account; and/or

C.      edit your account details,

at any time in our sole discretion without notice or explanation.

2.     You may cancel your account on our website using your account control panel on the website.

9.     Your content: licence

1.     In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

2.     You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website.

3.     You grant to us the right to sub-license the rights licensed under Section 9.2.

4.     You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

5.     You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

6.     You may edit your content to the extent permitted using the editing functionality made available on our website.

7.     Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10.  Your content: rules

1.     You warrant and represent that your content will comply with these terms and conditions.

2.     Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

3.     Your content, and the use of your content by us in accordance with these terms and conditions, must not:

A.      be libellous or maliciously false;

B.       be obscene or indecent;

C.      infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

D.      infringe any right of confidence, right of privacy or right under data protection legislation;

E.       constitute negligent advice or contain any negligent statement;

F.       constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

G.      be in contempt of any court, or in breach of any court order;

H.      be in breach of racial or religious hatred or discrimination legislation;

I.          be blasphemous;

J.         be in breach of official secrets legislation;

K.      be in breach of any contractual obligation owed to any person;

L.        depict violence in an explicit, graphic, or gratuitous manner.

M.    be pornographic, lewd, suggestive, or sexually explicit.

N.      be untrue, false, inaccurate, or misleading.

O.     consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage.

P.       constitute spam.

Q.     be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory, or inflammatory; or

R.       cause annoyance, inconvenience, or needless anxiety to any person.

11.  Limited warranties

1.     We do not warrant or represent:

A.      the completeness or accuracy of the information published on our website;

B.       that the material on the website is up to date; or

C.      that the website or any service on the website will remain available.

2.     We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

3.     To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12.  Limitations and exclusions of liability

1.     Nothing in these terms and conditions will:

A.      limit or exclude any liability for death or personal injury resulting from negligence.

B.       limit or exclude any liability for fraud or fraudulent misrepresentation.

C.      limit any liabilities in any way that is not permitted under applicable law; or

D.      exclude any liabilities that may not be excluded under applicable law.

2.     The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

A.      are subject to Section 12.1; and

B.       govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

3.     To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

4.     We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

5.     We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.     We will not be liable to you in respect of any loss or corruption of any data, database or software.

7.     We will not be liable to you in respect of any special, indirect or consequential loss or damage.

8.     You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13.  Breaches of these terms and conditions

1.     Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

A.      send you one or more formal warnings.

B.       temporarily suspend your access to our website.

C.      permanently prohibit you from accessing our website.

D.      block computers using your IP address from accessing our website.

E.       contact any or all of your internet service providers and request that they block your access to our website.

F.       commence legal action against you, whether for breach of contract or otherwise; and/or

G.      suspend or delete your account on our website.

2.     Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

14.  Variation

1.     We may revise these terms and conditions from time to time.

2.     The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.

3.     If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

15.  Assignment

1.     You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

2.     You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16.  Severability

1.     If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

2.     If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17.  Third party rights

1.     A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.

2.     The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

18.  Entire agreement

1.     Subject to Section 12.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19.  Law and jurisdiction

1.     These terms and conditions shall be governed by and construed in accordance with English law.

2.     Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

20.  Our details

1.     This website is owned and operated by Travel Up Limited.

2.     We are registered in England and Wales under registration number 14747421, and our registered office is at 119 New road, London. E1 1HJ, United Kingdom.

3.     Our principal place of business is at 119 New road, London. E1 1HJ, United Kingdom.

4.     You can contact us:

             A. by post, to the postal address given above;

B.     using our website contact form;

C.     by telephone, on the contact number published on our website from time to time; or

D.     by email, using the email address published on our website from time to time.

Terms & Conditions (B2B Partners)

This web site (the "Site") is published and maintained by ShamsMark Group UK Ltd (UK) and ShamsMark Travel & Tourism LLC (UAE), a company incorporated and existing in accordance with the laws of the UK and UAE. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an ‘associate’ of through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.


Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.



All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by or otherwise. By displaying them on this Site, is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.


Others’ Rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available here from, you shall not do any of the following:


•           Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

•           Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.

•           Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law.

•           Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer.

•           Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.

•           Falsify the origin or source of software or other material contained in a file that is uploaded.

•           Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.


User's Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates's policies in any way. will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting such materials.


Important Terms and Conditions is not a tour operator / hotel chain / airlines company or entertainment company. Therefore, it is concluded that we ( are not the end service provider in any condition. If there is any kind of lack / inconsistency / inability / delay in providing any service booked through then we are not responsible. provides you a platform / technology / medium to book travel services online. Any kind of services booked from our website are booked at customers / travel agents own will and risk. We are pure agent / intermediary, and we book on behalf of customer / user / travel agent. Funds for the bookings / services are transferred to supplier / hotel / Travel Company / airlines on behalf of customer / travel agent / corporate client / user and the remaining amount / money is the service charge for providing a technology / platform to book travel arrangements for you.


Content & Copyright is a product designed and owned by ShamsMark Group UK Ltd. All the content on this website has been provided by suppliers / third parties at their own wish for their own benefit. If content / functionality / technology on this website violates any copyright law / patent or it is intellectual property of any third party. Then the party must contact ShamsMark Group UK Ltd on and +4402032391010 in order to request / notify us to modify and remove the disputed content if required. Minimum time of 15 days must be allotted to change the content if required. Any legal action must only be considered only if, after notifying us on the given contact details and providing appropriate time to make the required changes fails to modify / remove the disputed content.


ShamsMark Group UK Ltd / has no intention to harm / defame any person / company / organization / institution / religion in any condition. The only motive of this website / product is to make the process of making travel arrangements simple, easy, effective and affordable. This product has been designed to increase efficiency and reduce human effort. If in case of any technical error or human error by the team of ShamsMark UK Ltd / any kind of loss (financial / legal / time related) happens to any person / organization / institution / community then it is a pure accident and not intentional at all. We are not responsible / liable for any kind of loss due to human or technical error.

Right to Change Service Fee

ShamsMark Group UK Ltd reserves the right to change its service fee in order to maintain financial sustainability. Since the development cost of the product is not being paid by the customers and only a fraction of the actual cost/expense is being charged, the service fee to be collected from a single customer might vary based on the total number of customers and the total expense of the company. In case, we ShamsMark Group UK Ltd / changes the price/fee for the services/software then the customer can either accept the change in service fee or choose to terminate the service.


Right To Terminate Service

ShamsMark Group UK Ltd / reserves the right to terminate the service at any time without providing any reason or clarification for the termination of the service. All sorts of service fee / usage fee / maintenance fee and other expenses are completely non-refundable. If customer wish to terminate the service then no refund will be provided.

ShamsMark Group UK Ltd / reserves the right to change the terms and conditions of the service at any time without any prior notice.


Limited Liability Policy

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, the companies and affiliates do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to the information and description of travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. In addition, expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by, as non-confidential.

You hereby give up all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to does not cause ShamsMark Group UK Ltd to have any special responsibility to you.


The copyright in the contents of this website belong to Accordingly, reserves all rights. Copying of part or all the contents of this website without permission of is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.





The material in this Site could include technical inaccuracies or typographical errors. may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties of merchantability and fitness for a particular purpose.

It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. ' ' is not responsible for any inaccuracies in the photos. does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, merely provides intermediary services in order to facilitate highest quality services to you is not the last-mile service provider to you and therefore, shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law,’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of AED 100 (Emirati Dirham One hundred only).


The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local authorized representative for the availability of specific products and services in your area.


Terms and Conditions of Use may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of 's systems as well as its clients’ interests are and remain, well-protected. Towards this end, may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then may cancel the said orders at any time up to 4 hours before the scheduled time of departure of the relevant flight or 4 hours before the expected date of visit to any property booked through .


General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, does not represent or warrant that travel to such point is advisable or without risk. does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations. reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. shall have no obligation to take the needs of any User into consideration in connection therewith. reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.

No waiver by of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be ShamsMark Group UK Ltd/ The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Ajman.



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